grails Returns Policy

Perfection is our aim in everything we do, however if you are not happy we will do everything possible to rectify any concerns you have.

Refunds for garments purchased through this website are available up to 7 days after booking your personal consultation service. If you cancel your consultation within this seven day period you will be refunded the amount paid through the website in full. If you cancel your consultation after this seven day period you be eligible for a refund of any amount paid towards a garment, minus a £75 administration fee.

In addition, after delivery of your final suit we conduct a follow up to ensure your satisfaction. If we have not been able to contact you after your delivery and you are not happy with your made to measure suit, please contact grails to tell us.

We promise to do everything we can to rectify any issues you have with your grails suit. Every grails suit is bespoke and made for an individual therefore it is not possible for us to recycle any suits that customers are not happy with. However if you are not completely satisfied with the fit or quality of your grails garments, we will at our discretion;

1. Make any alterations to your grails garment to address your issues, or
2. Offer to remake your grails garment, or
3. Provide a credit note against a further purchase, or
4. Refund the value of the garment.

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