Delivery of your grails Suit

Delivery for New Customers
We believe that every customer is individual and different. Our mission is to make you feel great by giving you confidence in what you wear. To meet this mission we visit every customer to ensure that they acheive their perfect made to measure suit.  The process for delivery for new customers is:

1. A deposit of 50% of the total price is reqired when you place your order. 
2. A grails Customer Services Representative will call you to arrange your personal consultation, at a time and place convenient to you.  This consultation takes approximately one hour. 
3. After your consultation your order will be confirmed in writing within 3 days. 
4. All grails suits are hand delivered between 4 and 6 weeks after ordering. This appointment will take approximately 30 minutes. 
5. The balance of your account is to be paid on receipt of your suit.

Delivery for Reordering Customers
Once you have had a grails consultation reorders of your bespoke suit are quick and simple.  The delivery process for reorders is as follows:

1. A deposit of 50% of the total price is reqired when you place your order. 
2. Your order will be confirmed in writing within 3 days of placing your order. 
3. You can choose whether to have your suit delivered by courier or by hand. Reorders are complete within 21 days of ordering.  
4. The balance of your account is to be paid on receipt of your suit.

All grails suits come with a breathable grails suit carrier and wooden suit hanger, spare buttons bag,  and a summary of your garment and care instructions for the dry cleaner, with our compliments.

If you have any questions about grails delivery processes please contact us by phone or email.

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